Thank you Liz for sharing your experience. So far I don’t have any issues in using Rogers Mastercard because I rarely use it. I have primary cards that I regularly use. If all else fail then I might use this card.

The truth is that Rogers Bank is not a real bank and they don’t have the leverage other real banks have. For example, it’s almost impossible for them to reverse the charges immediately after you complaint about fraudulent charges on your credit card. You will have to go through a lengthy process of dispute(up to 90 days for a result) and even then you might not get the money back. I would definitely not recommend to use this credit card overseas or use it for any recurring billings.

I also wouldn’t recommend to have other authorized credit cards under your account with Rogers Bank credit card. It turns out that when they said the authorized credit card is cancelled, it’s not really cancelled. When they send you a new card for upgrade, the old authorized credit cards become active again and all the old recurring charges which you were not able to disable for various reasons will come through again, even though they said that old authorized credit card was cancelled, and the new credit cards have completely different credit card numbers, the charges still will come through.

Their customer service and dispute department representatives don’t seem very knowledgable about the services neither. They were not really able to explain to me why the problem is happening, nor are they able to connect me with anyone who can help me resolve my issues with their service.

Should take a look at all these review before you consider getting this card.