This is NOT a sponsored post. Customers are encouraged to share their experience. While the business owner of Jenrich Fast Cargo can provide updated information and feedback.
Update: I stopped sending balikbayan box. The last box I sent was through Forex Alberta which is option since this post has collected many negative comments from our kababayan about Jenrich Fast Cargo.
I’m not sure before if I should write a review about balikbayan box shipping companies in Canada.
With a quick Google search online, anyone can find mixed reviews about anything. And that’s what I did to find out what people are saying about Jenrich Fast Cargo.
Most are satisfied with the service and there are few that said a not-so-good feedback.
For the benefits of Filipinos looking for shipping companies to send balikbayan box from Calgary, I decided to share my experience and information about Jenrich Fast Cargo in a single blog post.
How to Use the Information Sheet (NO Longer Required)
I’m adding my experience on sending balikbayan boxes through Jenrich with information sheet.
If it is your first time to use the information sheet, you should download the information sheet. You will need two copies of the form for EACH boxes. One for Jenrich Fast Cargo and the other is for yourself.
- Fill up the pages 1 and 2
- Tape the page 2 of information sheet on top of the balikbayan box
- Give one photo copy of your passport
Since the boxes were picked up, I didn’t get any call from Jencrich if there was any issue. It only means that my balikbayan boxes were sailing across the ocean to the Philippines.
Pros and Cons
What I like about Jenrich Fast Cargo
- The customer service is reliable. Every time I call to check the available pick up schedule, the staff answers the call immediately. The staff are friendly from the time I call to the pick up date.
- The balikbayan boxes are always pick up on the set schedule. If the schedule change, I am immediately notified.
- FREE box replacement except for the small balikbayan box which you can buy for C$5.00.
- FREE shipping of one box for certain number of boxes. I forgot how many boxes should you send to avail free-charge for a box. You can give them a call especially if you are sending a lot of boxes. I don’t see why you shouldn’t take advantage of the promo.
- I never had any unfortunate experience in the past since I’ve chosen to send boxes to my relatives in Manila through Jenrich Fast Cargo. The boxes arrived in good shape. Nothing is missing.
What I don’t like about Jenrich Fast Cargo
I don’t complain whether the box takes a long time to arrive in the Philippines or not. The boxes still have to go through the customs and whatever legal process are required so I don’t want to stress myself with duration.
I am more annoyed when my family keeps on asking me “When are the boxes going to arrive?” or “How long has it been since you sent the boxes.” In response, I send the invoice screenshot. All the information is provided. Call or send an email; I’m passing the ball to my family. (I’m sure you do have the same experience.)
Usually it takes from 1.5 – 2 months for the boxes to arrive in Manila. And the longest so far is 3 months.
Tip: Make sure to send the balikbayan boxes in the Philippines at least 3 months before the target date to make allowance for any delay or whatever reasons.
The company also offer other services such as travel agency and money remittance. I never avail those services because I send remittance through PayPal and I booked my flight online, so I can’t give any feedback regarding the other non-shipping services.
Related Post: Balikbayan Box Shipping from Canada to the Philippines
Word of Advice
For newbies or anyone looking for a better service from shipping companies in Calgary, I would recommend Jenrich Fast Cargo based entirely on my experience.
If you want to know more about the company, the information are provided below. If you spot some errors, do let me know.
Balikbayan Box Shipping
Regular Box Pick Up and Drop Off Price:
Manila – $70, $60
Suburbs – $75, $65
Luzon I – $80, $70
Luzon II – $85, $75
Visayas – $90, $80
Mindanao – $100, $90
Inter-island – Additional fee and lead time
Note: Small box is available for C$5.00 with no box replacement during pickup.
Your can avail the FREE box replacement every time your balikbayan boxes are picked up. In my case, I often send two boxes for every shipping so I get to have two free boxes ready to be filled up again within the next six months.
The shipping is direct from Calgary to Manila (based on the advertisement). Based on my experience, my relatives receive the balikbayan box from Calgary to Manila within two months.
I can’t tell how long it takes in other province. If you are a customer of Jenrich Fast Cargo, leave a comment. Let us know how long it takes for your family to receive the boxes.
What to Do if the Balikbayan Boxes Hasn’t Arrived in the Philippines
At times due to some events whether at the port or customs, balikbayan boxes are taking too long to arrive to the destination.
It happened to me before but fortunately the boxes arrived at our home in the Philippines. So what are you suppose to do in times like this?
First, don’t fret. Second, call the Calgary office for the updates since you cannot track online the balikbayan boxes. Third, call the office in the Philippines.
Fourth, try hard not to worry even if you read the next paragraphs because honesty makes a long post.
The Longest Wait . . . Ever
Jenrich broke its shipping schedule for my small balikbayan box. It took 3.5 months for the box to arrive in Manila from Calgary. It included custom inspection or whatever it is called and wherever else the box has been since it disembarked the ship.
I thought my small box was lost because of its size. (How rude I am. I know.) My mom started losing hope. But not me. It’s small and (terribly) wandering.
With calm phone etiquette, I called the office and react calmer when I found out that a part of the engine has to be fixed. So delayed schedule and consideration was expected.
The good news is, my bulilit box arrived in one piece. Safe and unharmed.
Terms and Conditions
We stand together, I know of not wanting to read the terms and conditions. But if you are sending a parcel, do yourself a favour. Read and know what you are getting into as a shipper.
- There should be no restricted, illegal, or banned items including: prohibited drugs, firearms, and ammunition, combustible good, and toy guns. (Somewhat similar to the items that you cannot ship to Canada.)
- Perishable and breakable items are shipped at shipper’s own risk.
- Jenrich Fast Cargo & Services Limited will not be liable for any losses and/or damages, related to this transaction.
- Shipment(s) may be changed without prior notice.
- Boxes & parcels are subject to customs inspection.
- Maximum liability of Jenrich Fast Cargo & Services Limited is C$ 100.00 for regular box and C$ 50.00 for small box on any loss or damage to the shipment or declared value of goods, whichever is lesser.
- All boxes will remain in Jenrich Fast Cargo & Services Limited custody until all shipment and delivery costs have been paid in full.
I found these terms and conditions at the back of the receipt. What strike me the most is how little is the compensation for a loss or damage box. This is terrifying yet I’m grateful that I haven’t loss any box.
Jenrich Fast Cargo Office in Calgary
Address: Suite 101, 6036 3rd St. SW Calgary, Alberta T2H 0H9 (close to Chinook Station)
Mobile: (403) 615-6465 ALO, (403) 607-1305
Telephone: (587) 354-0993, (587) 354-0994
Email: info.jenrich@gmail.com
Office Hours:
Monday to Saturday (9:00 am – 6:00 pm)
Sunday (10:00 am – 4:00 pm)
Jenrich Fast Cargo Office in Manila
Address: B8 Bldg. 1 Tepaurel Compound, National Rd1 Putatan, Muntinlupa City, Philippines
Mobile: (0995) 643-8795, (0926) 038-3603, (0917) 355-2141, (0939) 557-8327
Telephone: (02) 816-2635 (02) 831-1534Office Hours: Monday to Friday (9:00 am – 6:00 pm)
Can You Send Items that Cannot Fit in the Balikbayan Box?
Yes you can. Ask the staff first for tips on how to pack the item and how much is the cost.
My bike in sitting in the garage but it is still in good condition. I wondered if I can send it to the Philippines. I was surprised to know that all I have to do is to disassemble the handle and wrap the bike, maybe of plastic.
My friend were able to send a flat-screen TV using its packaging. Let me know in the comment if you were able to send anything that doesn’t require or fit in a balikbayan box.
Other Services of Jenrich Fast Cargo
1. Money Remittance
- Service charge flat rate of $8.00
- Door to door, bank to bank, and pick up
Related Post: How to Send Money to the Philippines
2. Travel agency
- All inclusive travel packages
- Flights to the Philippines and to the world
- Travel insurance
Related Post: Send an iPhone in the Philippines
Final Thoughts
Although I give a straightforward feedback without ranting, it doesn’t mean you have to take my advice. Ask your friends about Jenrich Fast Cargo; what do they like or don’t like about the company.
In fact, have a well-balanced skepticism. You don’t have to believe somebody, even me. Do your research and listen to your intuition.
Share your feedback about Jenrich Fast Cargo. Also how about some tips in packing a balikbayan box.
Resource: Pinoy Times
Nagmessage po ako sa Philippine Customs through Messenger. Gawa na lang po kayo ng account, may hinihingi po silang mga details ng box po natin, yung resibo po ng Jenrich ang ipinakita ko na ilang details. Sana matulungan po nila tayo, lalo na at marami po tayo.
Hello po meron na po bang balita about sa boxes natin? Any update po please. 3 Boxes po pinadala namin last Sept. 7, 2019 hanggang ngayon hindi pa po dumadating boxes namin. Please po advice what to do po. Thanks.
Paano po ba namin makukuha yung boxes namin sa warehouse nila sa Pinas, kahit kami na lang po kumuha, mabubulok kasi mga pagkain sa boxes?
Nobody answers the phone in Manila. I can’t contact anyone. What is going on with this company?
Sana lang my advice din ang Jenrich Cargo kung ano talaga ang sitwasyon nila. Naghihintay lahat ng pamilya sa Pilipinas. Sinasabi lang palagi na nasa Pinas na at deliver na next week. Ilan next week ba?
Sa akin din po 4 months na hindi pa rin nakakarating sa pamilya ko ang 3 boxes. Panay sabi na nasa customs pa rin at pina process ang papers. Maraming galit sa Jenrich Fast Cargo na yan. Dapat yan personal lahat tayo puntahan ang office nila.
4 months na rin iyong tatlong boxes ko at hindi pa rin namin na re received dito sa Manila. Eto at pauwi na ko. Please if someone mauna na mag file ng report at kunin nyo lahat ng pangalan na nagpadala if they can participate and make a complaint. It needs to be investigated by the police in Lethbridge and in Calgary. I will do the same act when I get there and will get my lawyer. Please mga kababayan….this needs to be reported and need to file a report ASAP. Please keep all your receipts and if someone can collect our e-mails so we can support this file. I am still in Manila with my family but I live in lethbridge. My email address is annalizab88@yahoo.com.
Thanks
Liezl (my nickname)
Hi everyone. I sent my boxes August 23, 2019 and it’s November 13, 2019 already pero wala padin po yung mga box. does anybody from the group has an idea what’s going on? Thanks.
Hello everyone! I bought my boxes from Alice and the person who delivered my boxes to Calgary was Nancy. So according to them the owner Richard couldn’t pay the required taxes and fees so the custom can not release the boxes in Manila. They said it was just sitting in the containers in Manila custom or harbor. They also said that Jenrich warehouse is now closed and they are selling their property so they could pay the custom. When I asked where they live in Calgary, they said hindi nila alam. They said someone already filed report on Jenrich but I’m not so sure. I am still in Manila and I couldn’t do anything to get my boxes. Pauwi na ko after Christmas tapos wala pa rin. Sabi ni Nancy gumagawa na raw ng paraan iyong Richard so baka raw bago mag Christmas ma deliver mga boxes. Kailangan mag file kayo dyan sa Calgary ng police report and go to Lethbridge police first para ma direct nila ang situation kase matagal pa ko makakauwi ng Canada. Sino ba ang nag pick up ng boxes nyo? Sino mga involved dyan sa Jenrich business. Nasaan ang proof na nashipped ang mga boxes? Kawawa naman mga pamilyang umasa at ang mga nagpadala ng boxes at di biro mga ginastos at mag prepara nito. I will file my own report pag uwi ko dyan. But please if someone can do it now para maaksiyunan ng Richard of Jenrich iyong situation.
Hi. Nareceive niyo na ba yung mga pinadala? Or hindi pa din dumarating?
Yung padala ng mother ko until now wala pa rin October pa po yon.
Magandang araw sa lahat ng taga subaybay sa column na ito. Gusto ko lang ipaabot sa inyong kaalaman Jenrich Fast Cargo na hanggang ngayon hindi pa rin dumating ang balikabayan box na pinadala ko last week of September at lahat ng numbers sa Manila natawagan narin pero unreachable. Nakailang emails na ako pero isang beses lang may nagreply sakin. Sa paanong paraan ko ba malalaman kung nasaan na ang box ko? Nakakadismaya lang kasi talaga.
Same here…
Nov 28th na and I sent 3 boxes since August. All the numbers from their receipts in Jenrich located in Muntinlupa are not working numbers. I am here in Manila so I can track it but no one answered from their number in Calgary and numbers in Manila are no longer working numbers. I finally talked to that Richard from Calgary and only said call back and it may arrive next week. Almost 4 months na ko sa Manila wala pa rin at pabalik na ko sa CANADA. I will have the police authority get all these people investigated.
Hi. Nareceive niyo na ba yung mga pinadala? Or hindi pa din dumarating?
Hello po ask ko lng kung natanggap na ng family niyo yung pinadala niyong box kasi nagpadala din po ako nung 1st week of September 2019 pero hanggang ngayon wala pa, hindi na rin makontak yung mga number ng Jenrich Fast Cargo.
Walang sumasagot sa cellphone at landline ng Jenrich Manila. Paano ko malalaman kung nasaan na ang padala ng kapatid ko?
Nasubukan na ng family na tumawag sa office ng Jenrich sa Manila. Matagal nga daw sila sumagot pero nakausap din nila. Inabot ng 3 buwan bago makarating ang huli kong padala. Dumadating naman lahat ng padala ko pero matagal nga lang.
Follow up ko lang ang box ko for Zamboanga City. It’s 4.5 mos na wala pa natanggap! What happen?
Hi Florinda. My blog is not in any way affiliated to Jenrich. Anyway, we are in the same state. This week my box is in Manila already and will be delivered soon. Have you tried contacting the office in Manila?
My box is still undelivered. It was picked on 1st week of January 2018 here in Regina to Zamboanga City. I don’t know why it took so long/delayed and can’t track my box.
We’re in the same situation Florinda. I called Jenrich in Calgary and was informed that something went wrong in the ship’s engine. My box will arrive in Manila on April 8 and my family can call the Jenrich office in Manila to track its location.
Hello po kakatanggap lang po ng padala ng mother ko pero hinde po nila natanggap yung small na box. Ano po ba gagawin, kahit nakapirma na mother na natanggap niya na? Sabi din pala ng mother ko yung sa no. of boxes na nakalagay ginuhit guhitan daw ng guy.
Contact the Jenrich office in Manila and let them know immediately. Make sure you still have the receipt or better yet scan and send a copy to you mother.
Same here. Almost 3 months na hindi pa rin dumating yung boxes namin. Yung contact numbers hindi rin matawagan.
Have you tried visiting the Jenrich’s office? I never had a problem other than a delay but I’m grateful na nakakarating naman sa destinasyon yung mga boxes. Recently, I sent a small balikbayan box so I’ll see how it goes.
Thanks for sharing the information which will help the people to use Freight Forwarding Service. I didn’t use the service yet, but I hope that I will use it in recent future. But Recently my friend use the service from Globalistics Philippines & he suggested me to take this. So I planned to use the service from them.
Glad to know more freight companies in Calgary. Thanks Rodriguez. If you did avail the service of Globalistics Philippines, I hope you don’t mind if you could share your experience and details about the company for our kababayan. Thanks again.
Past 2 months na wala pa yung package na padala ng Mr. ko 4/29/2017 pa pinadala. July 11 na!
Hi Generosa. You can contact the Calgary and Manila offices of Jenrich for updates. The contact information is on the blog post. Based on my experience it usually takes 2 months for the boxes to arrive in Manila and much longer in provinces.