Why You Should Cancel FIDO Premium Device Protection

Shopping is the least of my favourite hobbies, yet when it comes to getting a new phone, I wait for the best deal.

I gifted myself a new phone and sent the old iPhone in the Philippines for my sibling who is celebrating her birthday this month.

There’s nothing wrong with my old cellphone. It almost looks new with a new case. With 16GB, she can take a lot of photos without upgrading the iCloud storage plan. Yey! It’s a win-win for both techie damsels. But I was in distressed.

For the first time, I availed the protection that comes as an add-on when you buy a gadget.

Why now. I always say NO.

I let my anti-extra-expenses guard down and paid $11.00 per month to avail the add-on. I could use the money to pay for my no-guilty pleasure of watching on Netflix or buy vegetarian/vegan food in the grocery that I haven’t tried before. (I’ll give vegan burrito a go.)

From the start I knew that I will cancel the FIDO Premium Device Protection, so I did after two months of procrastination.

Do you have the protection right now or thinking of getting the add-on?

Before you make any move, I’ll show you why it is an unnecessary expense for some . . . that might include YOU.

Girl touching a horse in Heritage Park, Calgary.

Why You Don’t Need the Protection

My heart goes to the phones with crack screens.

What happened? I thought it’s a wallpaper depicting a tragedy. But it’s indeed a tragedy.

If you are a bull in a China shop, dropping gadgets on the floor more often than not, then you should get the device protection. But you don’t need the device protection if:

  • You take good care of the cellphone like it’s a precious ring in the Lord of the Rings.
  • The cellphone has a screen protector and sturdy case; some might even go to the extreme of getting a waterproof case.
  • Mindfulness keeps you from checking your phone is not in your pants when using the washroom.
  • You don’t sleep with your phone within reach. Mel Robbins recommend to put the phone far away from you when sleeping. Set the alarm so you’ll have to get up to turn it off.
  • Unavoidable occasional drop of phone has little to no damaging effect.

Admit it. We tend to posses a supernatural power to give ALL our best most of the time not to drop a cellphone because we hate paying for a new costly phone.

So go ahead, follow the steps below because you are guilty of being extra careful and mindful.

How to Cancel FIDO Premium Device Protection

Note: You cannot get the protection again once you cancel it.

You have two choices to contact FIDO for this task.

  1. Call the FIDO: 611 or 1-888-481-FIDO (3436)
  2. Have a live chat

Because I hate calling, I had a chat with a helpful support staff of FIDO. I used Google chrome (as a browser) on my desktop because for some reason the chat wouldn’t work on Firefox (my fav).

The chat didn’t end as fast as I wanted to for my own benefits. The support agent make sure that I know what I’m losing once I cancel the device protection. So before you do the same, review the benefits of the protection below even if you are sure of cancelling the add-on.

Benefits and Features of Premium Device Protection

These are the summarized benefits from the chat and email conversion.

  1. The Premium Device Protection applies to the phone number that is tied to your SIM card.
  2. Processing fees are based on your device.
  3. You’re eligible to 2 service requests within a 12-month period. After that, the service will automatically be removed.
  4. You’ll get your first broken screen repaired with no repair processing fee as long as there’s no other damage to your device.
  5. It protects you from accidental damage, including liquid damage, loss, theft, and out-of-warranty defects (loss and theft protection is not available for Qu├ębec customers).

Tip: Get the full details about the program and fees for a service request.

Don’t feel bad if you want to keep or get the protection. If the benefits outweigh the expenses, then avail the add-on and keep enjoying your phone with care.

Final Thoughts

Knowing how you treat your gadgets will help in figuring out if you should get or cancel the device protection.

When I examined closely the features and found out that there are  repair and replacement processing fee, I knew that I made the right decision. I would save $132.00 for a year and use it instead to pay for two monthly bills.

Do you think it is worthwhile to have a device protection? When it’s time to request for a repair service, did it go well?

About Pwede Padala Gal

Pwede Padala Gal loves to share tips on how to save in Canada and the Philippines. Someday she'll finally teach her Aspin at least one dog trick and keep a cactus alive. Chat with her on Facebook and reddit.

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