This is NOT a sponsored post. Customers are encouraged to share their experience. While the business owner of Jenrich Fast Cargo can provide updated information and feedback.
Update: I stopped sending balikbayan box. The last box I sent was through Forex Alberta which is option since this post has collected many negative comments from our kababayan about Jenrich Fast Cargo.
I’m not sure before if I should write a review about balikbayan box shipping companies in Canada.
With a quick Google search online, anyone can find mixed reviews about anything. And that’s what I did to find out what people are saying about Jenrich Fast Cargo.
Most are satisfied with the service and there are few that said a not-so-good feedback.
For the benefits of Filipinos looking for shipping companies to send balikbayan box from Calgary, I decided to share my experience and information about Jenrich Fast Cargo in a single blog post.
How to Use the Information Sheet (NO Longer Required)
I’m adding my experience on sending balikbayan boxes through Jenrich with information sheet.
If it is your first time to use the information sheet, you should download the information sheet. You will need two copies of the form for EACH boxes. One for Jenrich Fast Cargo and the other is for yourself.
- Fill up the pages 1 and 2
- Tape the page 2 of information sheet on top of the balikbayan box
- Give one photo copy of your passport
Since the boxes were picked up, I didn’t get any call from Jencrich if there was any issue. It only means that my balikbayan boxes were sailing across the ocean to the Philippines.
Pros and Cons
What I like about Jenrich Fast Cargo
- The customer service is reliable. Every time I call to check the available pick up schedule, the staff answers the call immediately. The staff are friendly from the time I call to the pick up date.
- The balikbayan boxes are always pick up on the set schedule. If the schedule change, I am immediately notified.
- FREE box replacement except for the small balikbayan box which you can buy for C$5.00.
- FREE shipping of one box for certain number of boxes. I forgot how many boxes should you send to avail free-charge for a box. You can give them a call especially if you are sending a lot of boxes. I don’t see why you shouldn’t take advantage of the promo.
- I never had any unfortunate experience in the past since I’ve chosen to send boxes to my relatives in Manila through Jenrich Fast Cargo. The boxes arrived in good shape. Nothing is missing.
What I don’t like about Jenrich Fast Cargo
I don’t complain whether the box takes a long time to arrive in the Philippines or not. The boxes still have to go through the customs and whatever legal process are required so I don’t want to stress myself with duration.
I am more annoyed when my family keeps on asking me “When are the boxes going to arrive?” or “How long has it been since you sent the boxes.” In response, I send the invoice screenshot. All the information is provided. Call or send an email; I’m passing the ball to my family. (I’m sure you do have the same experience.)
Usually it takes from 1.5 – 2 months for the boxes to arrive in Manila. And the longest so far is 3 months.
Tip: Make sure to send the balikbayan boxes in the Philippines at least 3 months before the target date to make allowance for any delay or whatever reasons.
The company also offer other services such as travel agency and money remittance. I never avail those services because I send remittance through PayPal and I booked my flight online, so I can’t give any feedback regarding the other non-shipping services.
Related Post: Balikbayan Box Shipping from Canada to the Philippines
Word of Advice
For newbies or anyone looking for a better service from shipping companies in Calgary, I would recommend Jenrich Fast Cargo based entirely on my experience.
If you want to know more about the company, the information are provided below. If you spot some errors, do let me know.
Balikbayan Box Shipping
Regular Box Pick Up and Drop Off Price:
Manila – $70, $60
Suburbs – $75, $65
Luzon I – $80, $70
Luzon II – $85, $75
Visayas – $90, $80
Mindanao – $100, $90
Inter-island – Additional fee and lead time
Note: Small box is available for C$5.00 with no box replacement during pickup.
Your can avail the FREE box replacement every time your balikbayan boxes are picked up. In my case, I often send two boxes for every shipping so I get to have two free boxes ready to be filled up again within the next six months.
The shipping is direct from Calgary to Manila (based on the advertisement). Based on my experience, my relatives receive the balikbayan box from Calgary to Manila within two months.
I can’t tell how long it takes in other province. If you are a customer of Jenrich Fast Cargo, leave a comment. Let us know how long it takes for your family to receive the boxes.
What to Do if the Balikbayan Boxes Hasn’t Arrived in the Philippines
At times due to some events whether at the port or customs, balikbayan boxes are taking too long to arrive to the destination.
It happened to me before but fortunately the boxes arrived at our home in the Philippines. So what are you suppose to do in times like this?
First, don’t fret. Second, call the Calgary office for the updates since you cannot track online the balikbayan boxes. Third, call the office in the Philippines.
Fourth, try hard not to worry even if you read the next paragraphs because honesty makes a long post.
The Longest Wait . . . Ever
Jenrich broke its shipping schedule for my small balikbayan box. It took 3.5 months for the box to arrive in Manila from Calgary. It included custom inspection or whatever it is called and wherever else the box has been since it disembarked the ship.
I thought my small box was lost because of its size. (How rude I am. I know.) My mom started losing hope. But not me. It’s small and (terribly) wandering.
With calm phone etiquette, I called the office and react calmer when I found out that a part of the engine has to be fixed. So delayed schedule and consideration was expected.
The good news is, my bulilit box arrived in one piece. Safe and unharmed.
Terms and Conditions
We stand together, I know of not wanting to read the terms and conditions. But if you are sending a parcel, do yourself a favour. Read and know what you are getting into as a shipper.
- There should be no restricted, illegal, or banned items including: prohibited drugs, firearms, and ammunition, combustible good, and toy guns. (Somewhat similar to the items that you cannot ship to Canada.)
- Perishable and breakable items are shipped at shipper’s own risk.
- Jenrich Fast Cargo & Services Limited will not be liable for any losses and/or damages, related to this transaction.
- Shipment(s) may be changed without prior notice.
- Boxes & parcels are subject to customs inspection.
- Maximum liability of Jenrich Fast Cargo & Services Limited is C$ 100.00 for regular box and C$ 50.00 for small box on any loss or damage to the shipment or declared value of goods, whichever is lesser.
- All boxes will remain in Jenrich Fast Cargo & Services Limited custody until all shipment and delivery costs have been paid in full.
I found these terms and conditions at the back of the receipt. What strike me the most is how little is the compensation for a loss or damage box. This is terrifying yet I’m grateful that I haven’t loss any box.
Jenrich Fast Cargo Office in Calgary
Address: Suite 101, 6036 3rd St. SW Calgary, Alberta T2H 0H9 (close to Chinook Station)
Mobile: (403) 615-6465 ALO, (403) 607-1305
Telephone: (587) 354-0993, (587) 354-0994
Monday to Saturday (9:00 am – 6:00 pm)
Sunday (10:00 am – 4:00 pm)
Jenrich Fast Cargo Office in Manila
Address: B8 Bldg. 1 Tepaurel Compound, National Rd1 Putatan, Muntinlupa City, Philippines
Mobile: (0995) 643-8795, (0926) 038-3603,
(0917) 355-2141, (0939) 557-8327
Telephone: (02) 816-2635
(02) 831-1534Office Hours: Monday to Friday (9:00 am – 6:00 pm)
Other Services of Jenrich Fast Cargo
1. Money Remittance
- Service charge flat rate of $8.00
- Door to door, bank to bank, and pick up
Related Post: How to Send Money to the Philippines
2. Travel agency
- All inclusive travel packages
- Flights to the Philippines and to the world
- Travel insurance
Related Post: Send an iPhone in the Philippines
Although I give a straightforward feedback without ranting, it doesn’t mean you have to take my advice. Ask your friends about Jenrich Fast Cargo; what do they like or don’t like about the company.
In fact, have a well-balanced skepticism. You don’t have to believe somebody, even me. Do your research and listen to your intuition.
Share your feedback about Jenrich Fast Cargo. Also how about some tips in packing a balikbayan box.
Resource: Pinoy Times